Privacy Policy

Please read this Privacy Policy carefully.

Health Axis Private Limited (hereinafter referred to as “Company”, “we”, “us”, “our” and terms of similar meaning) owns and operates the website, available at www.apollohealthaxis.com , and any other linked pages, features, content, or any other services we offer from time to time in connection therewith (collectively referred to as the “Website”) and Content.

This website is published and maintained by the Company. This Privacy Policy, as amended from time to time (“Privacy Policy”) is applicable to the website(s) of the Company. The Privacy Policy forms part and parcel of the terms-and-conditions (“Terms”) and is included therein by this reference. This Privacy Policy does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to the site. We recommend you review the respective privacy statements of the other parties with whom you interact independent to this Privacy Policy.

The capitalized terms which have been used herein but are not specifically defined shall have the same meaning as attributed to such term in the Terms. In the event of any inconsistency between the Terms and this Privacy Policy, the Privacy Policy will supersede solely in respect of the content contained herein and not in respect of any other clause, term or provision contained in the Terms.

By accessing the Website or otherwise using the Website, you (hereinafter referred to as “You”, “Your”, “User”, as applicable) expressly consent to Our collection, storage, use and disclosure of the Personal Information (as defined hereunder) in accordance with the terms of this Privacy Policy. You unconditionally signify Your (i) assent to the Privacy Policy, and (ii) consent to the utilization of your Personal Information in accordance with the provisions of this Privacy Policy.

As We update, improve and expand the Website, this Privacy Policy may change at Our sole discretion without notice, so please refer back to it periodically as You will be deemed to be governed by the terms of such modified Privacy Policy, as it comes into effect from time to time. By using Our Website, you are deemed to have read, acknowledged and accepted all the provisions stated herein, including any changes that we may make from time to time.

REGISTERED USERS

Minors (as defined under the laws of their jurisdiction or residence) are not eligible to register for or use the Content available on Our Website. We do not knowingly collect Personal Information from any minor and will not use this information if We discover that it has been provided by a minor. If you have reason to believe that a minor has provided Personal Information (as defined below) to Us through the usage of Our Website, please contact Us at info@apollohealthaxis.com and we will endeavour to delete that information and terminate the minor’s account from our databases.

You acknowledge that You are providing Your Information out of Your free will. If You access the Content on behalf of someone else (including but not limited to, Your child – minor or major or as a legal representative of an individual with mental illness), You represent that You are authorized by such individual to (i) accept this Privacy Policy on such individual’s behalf, and (ii) consent on behalf of such individual to Our collection, use and disclosure of such individual’s Personal Information as described in this Privacy Policy.

TYPE OF INFORMATION COLLECTED

Our primary goal is to provide You a safe, efficient, smooth and customized experience. This allows Us to provide Content and features and to customize the Website to make Your experience safer and easier. More importantly, while doing so, We collect Personal Information, non-personal information and other information and correspondences from You, as detailed below, that We consider necessary for achieving this purpose (such information and correspondences hereinafter collectively referred to as “Information”). Further, You hereby acknowledge that the utilization of Your Personal Information by the Company is necessary for the purposes identified hereunder. You hereby consent that the utilization of any Personal Information in accordance with the provisions of this Privacy Policy shall not cause any wrongful loss to You.

You have the option not to provide us the Personal Information sought to be collected. You will also have an option to withdraw your consent at any point, provided such withdrawal of the consent is intimated to us in writing. Provided however that, if You do not provide Us Your Personal Information or if You withdraw the consent to provide Us Your Personal Information at any point in time, We shall have the option not to fulfill the purposes for which the said Personal Information was sought and We may restrict You from using the Website or Content:

Personal Information: Personal Information may include without limitations, all information that can be linked to a specific individual or to identify any individual, such as your name, address, phone, date of birth, social security information, email, third-party application IDs, and other similar information (“Personal Information”).

Please note that the above list is not an exhaustive list and is only an illustrative list and is without prejudice to Our right to seek further Personal Information, as may be required for the provision of the Content to You.

Note: Any content on the Website shared by You or end users via reviews, blogs, feedback, online chat or instant messages, discussion boards, forums, user testimonials etc. are not considered as Personal Information and is not subject to the terms of this Privacy Policy. We will not be responsible for the accuracy or filtration of any of the content posted on Our Website by You or any end user, however, We will be entitled to remove any content posted by any person on Our Website which We, in Our sole discretion, consider offensive, discriminatory, racist, defamatory or inappropriate in nature.

When browsing our Website, you are not required to provide any Personal Information unless and until you choose to obtain our Content as available on the Website. You may, however, visit our Website anonymously.
Non-Personal Information: When you visit the Website, we may collect certain non-personal information such as your internet protocol address, operating system, browser type, internet service provider, information about the pages on the Website you visit/access, the links you click on the Website, the number of times you access the page and any such browsing information. This type of information does not identify you personally. We may also collect information about the Content that you consume and how you use them, including log-in information and location information, when you are a consumer of the Content through the Website.
Non3. Automatic Information: To improve the responsiveness of the Website for You, We may use “cookies”, or similar electronic tools to collect information to understand the User’s individual interests. These server logs may include information such as Your web request, internet protocol address, browser type, browser language, the date and time of Your request and one or more cookies that may uniquely identify Your browser. We use cookies primarily for user authentication but may also use them to improve the quality of our Content and / or Website by storing user preferences and tracking user trends
Mobile: When You use the Website through Your mobile, We may receive information about Your location and Your mobile device, including a unique identifier number for Your device. We may use this information to provide You with suggestions in respect of the Content, if required.
User communications: When You send emails or other communications to Us, we may retain those communications in order to process Your inquiries, respond to Your requests and improve Our Content provided through the Website.

USE OF YOUR INFORMATION

We may process the Information you provide in any one or more of the following manners, in accordance with this Privacy Policy and as permitted by applicable laws collectively referred to as “Purpose(s)”:

To personalize your experience;
For providing Content as set out in the Website, We may disclose Your Personal Information to the Company’s and/or other persons engaged by us (as applicable);
To enhance our Content and the Website;
To enforce our Terms;
To evaluate of our existing Content and / or develop new content;
To contact You and to customize Our communication with You and the marketing material we share with You;
Conducting surveys and collecting feedback about Our Content and / or Website;
To serve various promotional and advertising materials to You via display advertisements through the Google advertisement network on third party websites, as applicable. You can opt out of Google analytics for display advertising and customize Google display network ads using the ads preferences manager;
The email address that You may provide in the contact form available in the Website, may be used to send You information and updates, in addition to receiving occasional company news, updates, related product or service information, etc.;
Preventing, detecting, investigating and taking action against crimes (including but not limited to fraud and other financial crimes), any other illegal activities, suspected fraud, or violations of Terms in any jurisdiction;
To the extent required for identity verification, government sanctions screening and due diligence checks;
To comply with existing applicable laws including conducting a credit check;
To protect the security or integrity of the Website, Our business, Content and Users;
To publish any testimonials or reviews that You may have provided on the Website;
Conducting surveys and collecting feedback about our Content and / or Our Website;
To perform academic/studies, clinical or other research and analysis for our understanding, information, analysis, services and technologies in order to provide all users improved quality of care and ensuring that the content and advertising displayed are customized to your interests and preferences; and
To aggregate Personal Information for research for academic/studies, clinical or other research, statistical analysis and business intelligence purposes, and to sell or otherwise transfer such research, statistical or intelligence data in an aggregated and/or non-personally identifiable form to third parties and affiliates with a purpose of providing services to the users or for the advancement of scientific knowledge about health and disease.

You accept, acknowledge and agree that the Company shall be entitled to process the Information in accordance with this Privacy Policy and as permitted by the applicable law;

DISCLOSURE OF INFORMATION OBTAINED

You provide Your explicit consent in respect of the following events:

We will not use your information for any purpose other than to complete a transaction with you
Except as expressly stated herein, We do not sell, trade, or otherwise transfer to outside parties Your Information. This does not include trusted third parties who assist Us in operating Our Website, conducting Our business, or servicing You. We may also release Your information when We believe release is appropriate to comply with the applicable laws, enforce Our Website policies, or protect Ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We may disclose Information, in good faith, wherein the access, use, preservation or disclosure of such Information, including preservation of transaction history is reasonably necessary to (i) satisfy any applicable law, regulation, legal process or enforceable governmental request; (ii) enforce applicable Terms, including investigation of potential violations thereof; (iii) detect, prevent, or otherwise address fraud, security or technical issues; (iv) protect against imminent harm to our rights, property or safety, our users or the public as required or permitted by law; or (v) to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.
Additionally, in the event of an audit, reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may share/transfer/assign the Information we have collected to the relevant third party.

DATA RETENTION

We shall be entitled to retain Your Information for Our record for as long as needed or permitted in light of the Purpose(s) for which it was obtained and consistent with applicable law and such Information shall be used by Us only in consonance with this Privacy Policy. The criteria for determining the duration for which We will keep Your Personal Information are as follows:

We will retain copies of Your Personal Information in a form that permits identification only for as long as is necessary in connection with the purposes set out in this Privacy Policy, including for the length of time We have an ongoing relationship with You and provide the Website to You;
if there is a legal obligation to which We are subject (for example, certain laws require Us to keep records of Your transactions for a certain period of time before We can delete them); or
keeping in view the legitimate interests of the Company (litigation or regulatory investigations).

ACCESSING AND UPDATING YOUR INFORMATION

As a User of the Website, You can update or modify the Personal Information you have included in your profile or change your username by logging in and accessing Your account. If You wish to delete Your account, upon your request, the Company will use commercially reasonable efforts to delete your account within 7 (seven) days of receipt of such request; however, it may be impossible to remove your account without some residual information being retained by the Website in accordance with this Privacy Policy. Further, You understand, acknowledge, agree and accept that We may store a copy of Your Information to be in compliance with applicable laws and We will not be obligated to delete such Information.

SECURITY

The security of Your Personal Information is important to Us. We have adopted reasonable security practices and procedures including role-based access, secure communication, password protection, encryption, etc. to ensure that the Personal Information collected is secure. You agree that such measures are secure and adequate. We restrict access to Your Personal Information to Our and Our affiliates’ employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Privacy Policy, provided that such entities agree to abide by this Privacy Policy.
We use reasonable security measures to protect Information from unauthorized access, maintain data accuracy, and help ensure the appropriate use of Information. When the Content on Our Website is accessed using Internet Explorer, Firefox, Safari, or Chrome or any Secure Socket Layer, or such technology that may protect Information using both server authentication and data encryption. We host Our Website in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders.
You are responsible for maintaining the security and confidentiality of Your user ids and passwords while accessing the Website as a User through Your User account (“User Account”). You acknowledge that neither the Company nor any of its directors, affiliates, shareholders or other representatives shall be liable to You under any circumstances for any direct, indirect, punitive, incidental, special or consequential damages that result from or arise out of, or a breach or, or compromise of registration of Your User Account with us, You loss of Your user id and password in respect of Your User Account and/or Your ability or inability to use the User Account.

COOKIES

The Company uses cookies to personalize Your experience on the Website and to display advertisements or send you emails of offers of Your interest (provided you have not opted out of receiving such emails)). Cookies are small pieces of information that are stored by Your browser on Your device's hard drive. Cookies allow You to easily access our Website, by logging You in without having to type your login name each time.
By using this Website You agree that We can place cookies on Your computer or device as explained above. However, You can control and manage cookies in various ways. Removing or blocking cookies can impact user experience and parts of the Website may no longer be fully accessible.
Most browsers will allow You to delete them on an individual basis or block cookies from particular or all websites. In the event of You deleting all cookies, you will lose any and all preference You have set including Your preference to opt-out from cookies.

LINKS TO THIRD PARTY SITES

The Website may include links to third party applications/websites (“Third Party Sites”). Such Third Party Sites are governed by their respective privacy policies, which are beyond Our control. Once You leave Our Website, use of any information You provide is governed by the privacy policy of the operator of the Third Party Site You are visiting. That policy may differ from Ours. If You can't find the privacy policy of any of these Third Party Sites, You should contact the relevant Third Party Site directly for more information.
We do not provide any Personal Information or personally identifiable information to Third Party Sites/third party websites/advertisers/ad-servers without Your consent.

YOUR CONSENT

By using the Website and/ or by providing Your Information, You consent to the collection and use of such Information in accordance with this Privacy Policy, including but not limited to Your consent for sharing Your Information as per this Privacy Policy. You specifically agree and consent to us collecting, storing, processing, transferring and sharing Information (including Personal Information) related to You with third parties, service professionals or to registered vendors/users for the purposes as set out in this Privacy Policy.

You may withdraw Your consent to submit any or all Personal Information or decline to provide any permissions on the Website as covered above at any time. In case, You choose to do so, then Your access to the Website may be limited.

GRIEVANCE OFFICER

We have appointed a grievance officer, whose details are set out below, to address any concerns or grievances that You may have regarding the processing of Your Personal Information. If You have any such grievances, please write to Our grievance officer at nodal.officer@apollohealthaxis.com and Our officer will attempt to resolve Your issues within a reasonable time.

GOVERNING LAW & JURISDICTION:

This document shall be governed by, construed and enforced under the laws of India and Courts in Chennai, India shall have exclusive jurisdiction.

Thank you for using the Website!